During the planning process Larry's Limos was very responsive, friendly and easy to work with. I communicated with them via email and by phone. I gave instructions (during the reservation) for the limo driver to pick up the groom at the hotel and take him to the church, then return to the hotel to pick up the bride and take her to the church. After the ceremony, the driver was to take us both to the beach for pictures and then to the reception. The limo driver had NO idea of this plan and almost forgot to return to the hotel before the wedding to get the bride! Because of this he was late. Also, when he returned for the bride, he did not clean the car and there were empty glasses and beer bottles from the groom/grooms men's trip to the church. It was not what I expected from a professional limo driver.